Enterprise Technical Account Manager

Job Summary

A company is looking for a Sr. Technical Account Manager - Enterprise.

Key Responsibilities

• Train customers on product usage and demonstrate new features
• Build and maintain positive customer relationships while identifying additional use cases
• Conduct regular meetings and manage customer escalations with appropriate resources

Required Qualifications

• At least 4 years of experience in a customer-facing role within software and/or technology
• Strong understanding of Internet protocols (HTTP/HTTPS, SMTP, etc.) and basic data formats (JSON, CSV, SQL/NoSQL)
• Knowledge of networking topology, endpoint security technologies, and cloud security principles
• Basic understanding of Python and experience with technical presentations
• Demonstrated customer-focused approach and ownership over customer results