Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager for the Australia/New Zealand region.

Key Responsibilities

• Manage customer onboarding and lead technical implementation of product integrations
• Collaborate with Account Management to train and support customers while building relationships with stakeholders
• Review and troubleshoot technical issues, providing timely updates and support to customers and internal teams

Required Qualifications

• 5+ years of experience in Customer Support, Customer Success, Client Onboarding, or Technical Implementation
• Ability to quickly understand complex technical concepts
• Demonstrable proficiency in SQL and troubleshooting web APIs (JSON, XML)
• Experience with Enterprise-scale clients is highly valued
• Familiarity with Cargowise One or other TMS is a plus