Focus Member Supervisor

Job Summary

A company is looking for a Focus Member Supervisor to lead a team delivering support to high-priority members.

Key Responsibilities

• Recruit, onboard, mentor, and supervise a team of Focus Member Coordinators
• Oversee delivery of tier-based support, ensuring compliance with operational standards
• Act as an escalation point for complex member issues and provide regular updates on member satisfaction

Required Qualifications

• High school diploma or equivalent
• Previous supervisory or leadership experience with proven success in coaching and managing staff
• Proficiency with dashboards, reporting tools, and CRM systems
• Minimum 3 years of experience in customer service, healthcare coordination, or call center environments
• Advanced problem-solving skills with the ability to guide and coach team members effectively