Director of Member Experience

Job Summary

A company is looking for a Director, Member Experience.

Key Responsibilities

• Develop and implement strategies to enhance member experience and oversee departmental service metrics
• Lead staff development initiatives, including recruiting, coaching, and performance management
• Collaborate with leadership to analyze performance data and drive quality improvements in service delivery

Required Qualifications

• Bachelor's degree or equivalent combination of education and work experience
• 5+ years of proven leadership experience in a service or production environment
• Experience in healthcare benefits or insurance industry preferred
• Strong technology skills, particularly with Microsoft products
• Demonstrated ability in staff development, coaching, and team building