Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Own Net Revenue Retention (NRR) and drive expansions, upsells, and renewals across various customer segments
• Design and implement customer journeys and scalable systems to improve efficiency and expand coverage
• Build and mentor a high-performing Customer Success team focused on growth and retention

Required Qualifications

• 10+ years in Customer Success, Account Management, or related SaaS leadership roles, with at least 3+ years managing teams
• Proven track record of delivering on revenue targets through expansions, upsells, and retention
• Deep experience with enterprise accounts and commercial cycles
• Operational strength in building scalable processes and frameworks
• Familiarity with Salesforce and customer success platforms