Implementation and Support Director

Job Summary

A company is looking for a Director of Product, Implementation & Support.

Key Responsibilities

• Manage the entire client implementation lifecycle and ensure implementation excellence from SOW to Go-Live
• Oversee technical readiness, ensuring data quality, integration, and system configuration are optimal
• Build and scale operations by developing documentation, processes, and interim project management for client implementations

Required Qualifications

• 8+ years of experience in implementation, professional services, or customer success roles, with at least 3 years in leadership positions
• Experience in building and managing technical implementation teams
• Proven track record of establishing operational processes in fast-growth environments
• Healthcare technology experience with knowledge of healthcare implementations and support requirements
• Strong analytical skills with experience in tracking implementation metrics and client satisfaction KPIs