Freeway Services Dispatch/Operator – Call Center – 2nd shifts – Full-time

strongCompany Description:/strongpstrongWork with Us. Change the World./strong/ppAt AECOM, we’re delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world’s trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations./ppThere has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world./ppWe’re one global team driven by our common purpose to deliver a better world. Join us./pstrongJob Description:/strongpstrongAECOM/strong#xa0;is seeking Freeway Services Dispatch/Operator(s) to be assigned at a Georgia Department of Transportation (Georgia DOT) office work location. These positions require a rotating shift schedule that is 2nd shift (2:00 pm – 10:30 pm). The pay rate is $18.55/hour./ppThe position uses Advanced Traffic Management Systems (ATMS) software and web-based applications for monitoring freeway and managing events/incidents; dispatching incident management personnel; answering and responding to calls from the public; and communicating, coordinating, and collaborating with other staff, Georgia DOT personnel, and partner agencies./ppstrongABOUT THE OPPORTUNITY/strong/ppThe position performs tasks in support of field services conducted by the Coordinated Highway Assistance and Maintenance Program (CHAMP), which is a service provided by the Georgia DOT. CHAMP field staff actively patrol freeways throughout Georgia and provide roadside assistance for stranded motorists and perform road maintenance functions./ppGeorgia DOT’s transportation management program includes dispatch/operator staff in support of roadside assistance for stranded motorists on Georgia’s freeways. AECOM dispatch/operator staff support CHAMP field staff (patrollers) 7 days a week, 365 days per year, serving a critical role in the delivery of safety and mobility to the motoring public./ppThe routine responsibilities of this position include, but are not limited to:/ppstrongTECHNICAL RESPONSIBILITIES:/strong/pulliDispatch CHAMP patrollers, who provide roadside assistance for stranded motorists and perform road maintenance functions./liliRegularly participate in ride-Along’s with CHAMP patrollers to maintain familiarity with CHAMP procedures./liliMonitor field surveillance camera video and other information sources for the detection and verification of events that impact traffic flow and safety./liliLog potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity./liliUse software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as surveillance cameras and dynamic message signs/liliParticipate in technical and customer service training and certification activity as required by the program./liliFollow Standard Operating Procedures and Standard Operating Guidelines provided by the#xa0;program./liliLog information about agency communication, first responder activity, and rest area checks./li/ulpstrongCOMMUNICATION RESPONSIBILITIES:/strong/pulliPerform communication tasks consistent with the program’s high level of customer service expectations and training./liliDispatch and communicate with CHAMP patrollers, using program-directed radio and/or phone communication protocols./liliAnswer phone calls and provide information or assistance to motorists, Georgia DOT personnel, or other agencies on traffic and road conditions; transfer calls to designated personnel as appropriate./liliCommunicate via radio and/or phone with law enforcement, ambulance, fire department, and towing service staff and provide clear and accurate information regarding traffic incidents and the response required./liliCommunicate via radio and/or phone with Georgia DOT personnel to provide clear and accurate information regarding incidents, traffic, road, maintenance and construction activity, and related weather conditions./liliPerform written documentation of activity and communication in a clear, concise, and complete manner./li/ulstrongQualifications:/strongpstrongMINIMUM REQUIREMENTS/strong:/pulliHigh School Diploma or GED./liliMust be able to remain in a stationary position for long periods of time monitoring Intelligent#xa0;Transportation Systems such CCTV camera displays, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies./liliAbility to operate software platforms and web-based applications./liliMust pass a state and federal criminal history/security background check./liliMust pass a pre-employment drug screen./li/ulpstrongPREFERRED QUALIFICATIONS:/strong/pulliAbility to work a rotating shift schedule that includes 2nd shifts as follows:ullip2nd Shift Hours: 2:00 pm to 10:30 pm/p/li/ul/liliPrevious experience working in a call center, customer service, 911 Operator or dispatching environment./liliDemonstrated ability to meet a high level of customer service expectations./liliAbility to work in a calm manner and professional manner in a fast-paced, high-pressure environment./liliPrevious experience working in a position which includes heavy telephone, radio, and computer usage./liliEffective oral and written communications skills for in-person, radio, and phone conversations./liliAbility to interpret or understand geographic information portrayed on a map and map-based applications./liliKnowledge of interstates and state routes throughout Georgia with geographic familiarity of the freeway system and arterial roads./liliWorking knowledge of and skill set to utilize and operate an ATMS software platform and/or web-based applications./liliEfficient and accurate data entry skills./liliAbility to solve problems and prioritize tasks, and be organized, responsible and timely./liliAbility to work independently and in a team environment./li/ulstrongAdditional Information:/strongulliThis position does not include sponsorship for United States work authorization./liliThis position does not include relocation benefits./liliThis is an onsite position./liliThis is NOT a remote position but located on the client site locations./li/uldiv sr-tagline=””/divpstrongAbout AECOM/strong#xa0;/ppAECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, ADamp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work optionsu,/u#xa0;well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.#xa0;/ppAECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.#xa0;/ppstrongWhat makes AECOM a great place to work/strong#xa0;/ppYou will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects – both in your local community and on a global scale – that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.#xa0;/ppAs an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.#xa0;/p
strongCompany Description:/strongpstrongWork with Us. Change the World./strong/ppAt AECOM, we’re delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world’s trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations./ppThere has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world./ppWe’re one global team driven by our common purpose to deliver a better world. Join us./pstrongJob Description:/strongpstrongAECOM/strong#xa0;is seeking Freeway Services Dispatch/Operator(s) to be assigned at a Georgia Department of Transportation (Georgia DOT) office work location. These positions require a rotating shift schedule that is 2nd shift (2:00 pm – 10:30 pm). The pay rate is $18.55/hour./ppThe position uses Advanced Traffic Management Systems (ATMS) software and web-based applications for monitoring freeway and managing events/incidents; dispatching incident management personnel; answering and responding to calls from the public; and communicating, coordinating, and collaborating with other staff, Georgia DOT personnel, and partner agencies./ppstrongABOUT THE OPPORTUNITY/strong/ppThe position performs tasks in support of field services conducted by the Coordinated Highway Assistance and Maintenance Program (CHAMP), which is a service provided by the Georgia DOT. CHAMP field staff actively patrol freeways throughout Georgia and provide roadside assistance for stranded motorists and perform road maintenance functions./ppGeorgia DOT’s transportation management program includes dispatch/operator staff in support of roadside assistance for stranded motorists on Georgia’s freeways. AECOM dispatch/operator staff support CHAMP field staff (patrollers) 7 days a week, 365 days per year, serving a critical role in the delivery of safety and mobility to the motoring public./ppThe routine responsibilities of this position include, but are not limited to:/ppstrongTECHNICAL RESPONSIBILITIES:/strong/pulliDispatch CHAMP patrollers, who provide roadside assistance for stranded motorists and perform road maintenance functions./liliRegularly participate in ride-Along’s with CHAMP patrollers to maintain familiarity with CHAMP procedures./liliMonitor field surveillance camera video and other information sources for the detection and verification of events that impact traffic flow and safety./liliLog potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity./liliUse software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as surveillance cameras and dynamic message signs/liliParticipate in technical and customer service training and certification activity as required by the program./liliFollow Standard Operating Procedures and Standard Operating Guidelines provided by the#xa0;program./liliLog information about agency communication, first responder activity, and rest area checks./li/ulpstrongCOMMUNICATION RESPONSIBILITIES:/strong/pulliPerform communication tasks consistent with the program’s high level of customer service expectations and training./liliDispatch and communicate with CHAMP patrollers, using program-directed radio and/or phone communication protocols./liliAnswer phone calls and provide information or assistance to motorists, Georgia DOT personnel, or other agencies on traffic and road conditions; transfer calls to designated personnel as appropriate./liliCommunicate via radio and/or phone with law enforcement, ambulance, fire department, and towing service staff and provide clear and accurate information regarding traffic incidents and the response required./liliCommunicate via radio and/or phone with Georgia DOT personnel to provide clear and accurate information regarding incidents, traffic, road, maintenance and construction activity, and related weather conditions./liliPerform written documentation of activity and communication in a clear, concise, and complete manner./li/ulstrongQualifications:/strongpstrongMINIMUM REQUIREMENTS/strong:/pulliHigh School Diploma or GED./liliMust be able to remain in a stationary position for long periods of time monitoring Intelligent#xa0;Transportation Systems such CCTV camera displays, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies./liliAbility to operate software platforms and web-based applications./liliMust pass a state and federal criminal history/security background check./liliMust pass a pre-employment drug screen./li/ulpstrongPREFERRED QUALIFICATIONS:/strong/pulliAbility to work a rotating shift schedule that includes 2nd shifts as follows:ullip2nd Shift Hours: 2:00 pm to 10:30 pm/p/li/ul/liliPrevious experience working in a call center, customer service, 911 Operator or dispatching environment./liliDemonstrated ability to meet a high level of customer service expectations./liliAbility to work in a calm manner and professional manner in a fast-paced, high-pressure environment./liliPrevious experience working in a position which includes heavy telephone, radio, and computer usage./liliEffective oral and written communications skills for in-person, radio, and phone conversations./liliAbility to interpret or understand geographic information portrayed on a map and map-based applications./liliKnowledge of interstates and state routes throughout Georgia with geographic familiarity of the freeway system and arterial roads./liliWorking knowledge of and skill set to utilize and operate an ATMS software platform and/or web-based applications./liliEfficient and accurate data entry skills./liliAbility to solve problems and prioritize tasks, and be organized, responsible and timely./liliAbility to work independently and in a team environment./li/ulstrongAdditional Information:/strongulliThis position does not include sponsorship for United States work authorization./liliThis position does not include relocation benefits./liliThis is an onsite position./liliThis is NOT a remote position but located on the client site locations./li/uldiv sr-tagline=””/divpstrongAbout AECOM/strong#xa0;/ppAECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, ADamp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work optionsu,/u#xa0;well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.#xa0;/ppAECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.#xa0;/ppstrongWhat makes AECOM a great place to work/strong#xa0;/ppYou will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects – both in your local community and on a global scale – that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.#xa0;/ppAs an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.#xa0;/p