GEA-Account Services

About the position

Responsibilities
• Actively communicate with customers to manage their Verizon wireless accounts.
• Identify opportunities to provide solutions for business needs.
• Build strong customer relationships to drive growth for Verizon.
• Advocate for customer needs through collaboration with internal teams.
• Drive online tool enablement and adoption.
• Develop strategies and solutions for complex challenges based on account analysis.
• Maintain ongoing service improvements for accounts.
• De-escalate customer concerns and issues.
• Use Salesforce for reporting, analysis, and account management activities.
• Maintain up-to-date client account profiles and oversight of contract deliverables.
• Implement and track multiple projects for assigned accounts.
• Work closely with key partners to maintain a continuous flow of information specific to project status.
• Proactively identify potential issues and/or opportunities.
• Execute Life Cycle Management techniques to improve performance in strategic priorities.

Requirements
• Excellent customer service skills.
• Strong time management abilities.
• Strong positioning and negotiation skills.
• Ability to build strong internal partnerships with sales, IT, contracts, and finance teams.
• Experience using Salesforce for reporting and account management.

Nice-to-haves
• Experience in account management or customer service in a technology or telecommunications environment.
• Familiarity with Life Cycle Management techniques.

Benefits
• Hybrid work environment with defined work location.
• Opportunities for professional growth and development.