Head of Customer Success

Job Summary

A company is looking for a Head of Customer Success to drive client performance and revenue while leading a high-performing team.

Key Responsibilities

• Drive client strategy and refine account strategies to achieve growth targets
• Lead and coach a team of Customer Success Managers in handling client situations and revenue growth
• Align go-to-market strategies with stakeholder priorities and manage customer success team resources

Required Qualifications

• 10+ years of experience in customer success, account management, or partnerships in a high-growth startup
• 5+ years of consultative sales experience for a two-sided marketplace product
• 3+ years of experience managing an account management team
• Deep knowledge of customer success best practices and experience in coaching
• A data-driven mindset with strong quantitative analytical skills