Head of Digital Customer Success

Job Summary

A company is looking for a Head of Digital Customer Success.

Key Responsibilities

• Build and execute a digital-first customer success strategy to enhance adoption and renewals
• Lead and develop the Commercial and Velocity Customer Success teams to ensure effective customer engagement
• Own retention and growth metrics, ensuring customers realize value and reducing churn

Required Qualifications

• 10+ years of experience in Customer Success or related leadership roles
• Proven experience in leading digital-first success programs
• Experience with CRM and Customer Success tools like Gainsight or Salesforce
• Strong track record managing teams across commercial and mid-market segments
• Data-driven mindset with the ability to translate insights into actionable strategies