Health Coach- Remote

About the position

Responsibilities
• Participating in engagement calls to inform eligible participants of the program offering and enroll them in the program.
• Providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life.
• Reaching out to members who are enrolled in coaching but do not have a scheduled call.
• Coordinating delivery of services and care with other members of a multi-disciplinary care team, including nurses, pharmacists and external vendors.
• Supporting operational aspects of the assigned area to meet the organization’s customer requirements.
• Adhering to a schedule and caseload to support success and connectivity of member interaction.
• Participating in daily and monthly meetings for updates and to present findings and insight.
• Noting and tracking the members’ progress and efficacy of the program.

Requirements
• Bachelor’s degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.).
• 2+ years prior health coaching experience may substitute for a degree.
• 1-2 years of related experience required; experience in a customer service role preferred.
• Experience with benchmarks and contact center metrics preferred, including adherence to schedule.
• Proficiency in computer data entry and Microsoft Office.
• Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data for extended periods of time.
• Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired.
• Ability to work independently and prioritize a moderate workload with minimal supervision.
• Adaptability to schedule changes on an as-need basis.
• Ability to multitask with members and operationally with managers and support staff.
• Hard-wired internet connection is necessary as WIFI is not permitted.

Nice-to-haves
• Effective interpersonal and communication skills required.
• Enthusiastically inspires members to change behaviors and to see possibilities.
• Ability to learn to coach effectively using motivational interviewing.
• Flexibility to work any shift (typically an evening shift) or change shifts based on business needs, including availability to work rotating Saturdays.