Health Engagement Specialist

Job Summary

A company is looking for a Health Engagement Specialist to join their team.

Key Responsibilities

• Conduct high volume outbound calls to patients and field inbound calls related to care coordination
• Identify patients overutilizing emergency services and guide them toward appropriate care options
• Assist patients in scheduling appointments and navigating care options while maintaining accurate records of interactions

Required Qualifications

• 1-2 years of experience in patient engagement, outreach, or customer service in a healthcare setting
• High level of empathy and compassion for patients from diverse backgrounds
• Comfortable working in a fast-paced, evolving environment with shifting priorities
• Familiarity with CRM systems and call management tools
• Strong organizational skills and ability to manage multiple tasks simultaneously