Healthcare Call Center Team Lead

Job Summary

A company is looking for a Healthcare Call Center Team Lead.

Key Responsibilities

• Lead a team of 12-20 outbound call center agents to ensure exceptional service delivery
• Monitor performance metrics and ensure compliance with service level agreements (SLAs)
• Provide coaching and feedback to enhance team performance and customer satisfaction

Required Qualifications

• 3-5+ years of experience in healthcare operations, with at least 2 years in a supervisory role
• Experience in healthcare administration (e.g., medical coding, billing, transcription) preferred
• Proficiency in Microsoft Excel and PowerPoint, with strong analytical skills
• Ability to lead and motivate teams in a fast-paced environment
• Flexible availability to work shifts between 8:00 AM and 9:00 PM ET, including weekends