HelpDesk Analyst

Job Summary

A company is looking for a HelpDesk Analyst to provide technical support in a remote setting.

Key Responsibilities

• Provide technical support by responding to service requests via phone and email
• Troubleshoot and resolve various technical issues submitted through the helpdesk system
• Participate in a rotating on-call schedule and perform additional tasks as needed

Required Qualifications

• 3+ years of experience in IT
• Bachelor's degree required, along with relevant IT experience
• Proficient in diagnosing software problems and testing system functionality
• Able to create clear, user-friendly documentation and technical instructions
• Must be eligible to obtain and retain a U.S. government security clearance