Implementation Manager

Job Summary

A company is looking for an Implementations Manager to oversee client implementation-related projects.

Key Responsibilities

• Support implementation initiatives for new and renewed clients, ensuring alignment with strategies and timelines
• Provide guidance to implementation team members and collaborate with cross-functional teams to achieve quality outcomes
• Monitor implementation metrics and identify opportunities for process optimization and enhanced client engagement

Required Qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field
• Minimum of 8 years of experience in implementation management within healthcare or pharmacy benefit management
• Proven ability to streamline processes and improve internal workflows
• Experience managing multiple client portfolios and ensuring quality and satisfaction
• Client-facing experience with a focus on issue resolution and solutions-oriented support