IT Operations Manager

Job Summary

A company is looking for an IT Operations Manager to lead the help desk team and provide technical support for internal users and the dealer network.

Key Responsibilities

• Oversee onboarding support for new corporate users and dealers, ensuring seamless access to applications and systems
• Drive automation of onboarding processes while managing manual onboarding until automation is fully implemented
• Monitor and report on help desk service level agreements (SLAs), ensuring timely resolution of tickets and high user satisfaction

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
• 5+ years of experience in IT operations or help desk management, with at least 2 years in a leadership role
• Proven experience supporting integrated custom and COTS applications in an enterprise environment
• Expertise in using CRM and help desk software for ticket management and performance reporting
• Strong background in onboarding users, including manual and automated processes