IT Support Analyst

Job Summary

A company is looking for an IT Support Analyst.

Key Responsibilities

• Provides first level technical support via phone for various technologies and applications
• Documents all work in call-tracking and incident management systems
• Assists in onboarding and training of new employees

Required Qualifications

• Associate's Degree in Information Systems, Business, or related field, or equivalent experience
• Experience in PC support and call center/phone support environment
• Knowledge of computer hardware, software applications, and networking (LAN/WAN)
• Working knowledge of Windows OS
• Ability to work a flexible schedule, including overtime as required