Manager of Mid-Market Customer Success

Job Summary

A company is looking for a Manager of Mid-Market Customer Success.

Key Responsibilities

• Lead and mentor a team of Mid-Market Customer Success Managers to drive retention and expansion outcomes
• Develop scalable processes and playbooks to foster continuous improvement within the team
• Collaborate with cross-functional teams to align customer needs and lead business reviews on CS initiatives

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or related fields, with at least 1 year in a leadership role
• Proven track record of managing a CSM team and achieving retention and growth targets
• Strong background in SaaS, eCommerce, or digital marketing with a data-driven approach
• Experience with AI-driven Customer Success platforms or automation tools
• Ability to leverage data and insights to drive customer outcomes