Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to serve as a trusted advisor for a portfolio of customers, focusing on their adoption and success.

Key Responsibilities

• Act as a point of contact for major customer incidents and manage communications through resolution
• Analyze customer data to identify trends and risks, providing proactive guidance on product features
• Develop and deliver success plans while collaborating with cross-functional teams to address customer needs

Required Qualifications

• Minimum of 6 years of experience in Customer Success or related fields
• Experience in consulting and implementing IT systems, preferably in cloud services or identity management
• Strong technical aptitude for understanding customer use cases and architectural requirements
• Proven ability to drive issues to resolution and advocate for customers
• Experience with enterprise-level customers and knowledge of software development processes