Manager of Resolution Strategy

Job Summary

A company is looking for a Manager, Resolution Strategy.

Key Responsibilities

• Lead and develop a team of Senior Resolution Managers to ensure effective handling of complex complaints and escalations
• Provide oversight and guidance for sensitive cases, partnering with legal and compliance teams to minimize risk
• Identify systemic issues and implement corrective actions to enhance customer satisfaction

Required Qualifications

• Bachelor's degree preferred or equivalent experience in complaint management or customer advocacy
• 2+ years of experience in high-complex complaint handling or regulatory oversight
• 1+ years of leadership experience in a compliance-driven environment
• Proficiency in computer skills, including Microsoft Office and database management software
• Ability to work independently and collaboratively while managing multiple priorities