Medicaid Call Center Associate

Job Summary

A company is looking for a Call Center Associate - Medicaid.

Key Responsibilities

• Respond to Medicaid member and provider inquiries using a computerized system and standard procedures
• Gather information, assess caller needs, research and resolve inquiries, and document calls
• Provide information regarding eligibility, claim status, and provider enrollment status while acting as an advocate for Medicaid recipients and providers

Required Qualifications

• Must be at least 18 years of age
• High school diploma or GED is required
• Must be eligible to work in the United States
• Ability to clear a criminal background check and drug test
• High-speed internet access and a quiet workspace are necessary