Onboarding Specialist

Job Summary

A company is looking for an Onboarding Specialist to guide new clients through their initial setup and ensure a successful onboarding experience.

Key Responsibilities

• Guide new clients through Core account setup, including CRM and integrations
• Deliver onboarding through 1:1 calls, group sessions, and support channels
• Track onboarding progress and collaborate with teams to address any gaps

Required Qualifications

• 2+ years in onboarding, implementation, or client-facing SaaS roles
• 2+ years in gym ownership, management, or a coaching/fitness role
• Strong understanding of fitness business operations and client needs
• Familiarity with tools such as Intercom, Zoom, and HubSpot
• Experience with screen sharing and mobile-to-desktop training