Operations Analyst

Job Summary

A company is looking for an Operations Analyst to manage and control the processing of rebate and incentive applications for energy-saving programs.

Key Responsibilities:

• Develop and implement policies, procedures, and process improvements across multiple programs
• Manage rebate and incentive application processing, ensuring compliance and accuracy
• Provide customer support and advise customers on program participation and incentives

Required Qualifications:

• 2-4 years of processing experience
• Strong data management and analytical skills
• Proven experience in leadership skills
• Experience in creating training materials and process documentation
• Ability to handle complex customer situations and disputes