Operations Supervisor

Job Summary

A company is looking for an Operations Supervisor, 3rd Party.

Key Responsibilities

• Lead, train, and supervise associates to maximize performance and efficiency
• Track performance and recommend procedural changes for improvements
• Participate in the resolution of client issues and ensure compliance with applicable laws

Required Qualifications

• 2+ years of experience as a Team Lead or Supervisor in a Call Center or Customer Service environment
• Knowledge of collections, medical terminology, and healthcare administration
• Experience in performance management and staff supervision
• Proficiency in MS Office applications and data entry
• Ability to work in a fast-paced, deadline-oriented environment