Order Processing Process Owner

Job Summary

A company is looking for a Process Owner, Order Processing.

Key Responsibilities

• Design, implement, and monitor Order Processing processes to meet organizational goals and customer expectations
• Lead continuous improvement initiatives to streamline workflows and enhance service quality
• Identify, map, analyze, and optimize processes to create and implement a global core model for standardization

Qualifications

• 5+ years of experience in customer service and/or order management or a related role
• Proven ability to drive projects and collaborate with cross-functional teams
• Knowledge of order management best practices and industry standards
• Experience with data analytics and process improvement methodologies (e.g., Six Sigma, Lean)
• Preferred: Familiarity with APQC and the Process Classification Framework (PCF)