Patient Scheduling Agent

Job Summary

A company is looking for a Patient Appointment Scheduling Specialist (U.S. Based, Remote).

Key Responsibilities

• Schedule patient appointments by phone using approved scripts and confirm details
• Meet daily KPIs for call volume and success rate while maintaining quality and professionalism
• Document interactions accurately and collaborate with team members for updates and issue resolution

Required Qualifications

• U.S.-based and authorized to work in the U.S. with a reliable home setup
• Experience in call center, patient access, or appointment-setting, preferably in healthcare
• Comfortable using cloud phone systems, Slack, and Google Sheets/Excel
• Ability to follow scripts, capture accurate notes, and meet daily KPI targets
• Adaptable with a growth mindset, willing to iterate messaging based on feedback