Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to assist customers with an online booking tool.

Key Responsibilities

• Provide first-level support for corporate clients, including password resets and booking assistance
• Prepare for inquiries by studying products and customer service processes
• Document customer inquiries and escalate issues as necessary

Required Qualifications

• Multi-GDS knowledge (preferably Sabre and Apollo)
• 2+ years of experience in the travel industry
• Experience with Service Desk software systems
• Familiarity with online booking tools (Concur Travel, GetThere, Certify, Deem)
• 1+ years of experience in technical support or product support, preferably in travel technology