Patient Support Operations Supervisor

Job Summary

A company is looking for a Patient Support Program Operations Supervisor (HUB Services/Patient Access).

Key Responsibilities

• Oversee daily activities of agent staff to meet performance and quality measures
• Conduct performance reviews, provide feedback, and coach team members
• Assist in hiring, training, and resolving work-related issues for staff

Required Qualifications

• Doctorate degree, or a Master's degree with 3 years of relevant experience, or a Bachelor's degree with 5 years, or an Associate's degree with 10 years, or a high school diploma/GED with 12 years of relevant experience
• Experience directly managing people or leading teams and projects
• Preferred: 3+ years of experience in a reimbursement HUB, medical insurance, or healthcare setting
• Preferred: Previous supervisory or leadership experience
• Preferred: Knowledge of reimbursement and patient assistance programs