Principal COO Services

Job Summary

A company is looking for a Principal COO Services.

Key Responsibilities

• Own day-to-day operational execution for early-stage startup and SMB customers, including payroll, AP/AR, compliance, and equity administration
• Develop repeatable workflows, playbooks, and automation to streamline service delivery
• Gather customer feedback to help shape the future roadmap of COO Services and identify operational bottlenecks

Required Qualifications

• 6-8+ years of experience in an operational role at a startup, SMB, or fast-growing business
• Hands-on experience with payroll, AP/AR, equity administration, compliance, and financial operations
• Customer-facing experience with the ability to interact with startup founders and SMB owners
• Strong process-building and workflow automation skills
• Tech-savvy with familiarity in tools like Gusto, Rippling, Carta, and QuickBooks