Principal Customer Success Manager

Job Summary

A company is looking for a Principal Customer Success Manager.

Key Responsibilities

• Develop trusted advisor relationships with C-suite customers to ensure maximum value from the platform
• Guide customers and account teams in creating Success Plans and conducting strategic planning sessions
• Mitigate churn through risk identification and provide internal feedback to improve customer service

Required Qualifications

• 8-10+ years of experience in Customer Success or account management with complex SaaS products
• Experience managing an Enterprise book of business with strategic engagements
• Ability to establish trusted advisor relationships with customer partners
• Understanding of Jira and Confluence use cases and configuration trade-offs
• Experience with CRM tools such as Gainsight and Salesforce