Product Support Engineer

Job Summary

A company is looking for a Product Support Engineer.

Key Responsibilities

• Troubleshoot and resolve customer issues with complex technical products via phone or electronic communications
• Provide guidance on product functionality, system configurations, and recommend solutions to known problems
• Document issues clearly and support implementation of hotfixes and patches to ensure customer satisfaction

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, or a relevant field; or equivalent experience
• 5 to 7 years of experience in a customer support role for network and data security products
• Good understanding of Active Directory, LDAP, and networking protocols
• Experience with databases such as MSSQL, Oracle, and MySQL
• Hands-on experience with scripting and automation using languages like bash or Python