Customer Support Supervisor

Job Summary

A company is looking for a Supervisor of Customer Support.

Key Responsibilities

• Lead, coach, and motivate a team of customer support specialists to deliver exceptional service
• Participate in frontline support and handle complex or high-impact escalations through resolution
• Oversee training, performance reviews, and professional development to maintain a skilled and engaged team

Required Qualifications

• Bachelor's degree in business, communications, or a related field preferred
• 2+ years of experience in a customer support role, including leadership or supervisory responsibilities
• Familiarity with CRM systems and customer support tools
• Ability to manage conflict and foster a positive team culture
• Proven ability to lead teams and resolve complex customer issues