Production Support Analyst

Job Summary

A company is looking for a Production Support Analyst (Remote).

Key Responsibilities

• Track and manage inquiries in the help desk ticketing system for timely responses and service improvements
• Evaluate user needs and define technical problems to determine effective solutions
• Investigate and resolve Tier 3 help desk tickets involving complex business and system issues

Required Qualifications

• Associate's degree or equivalent experience
• 4 years of relevant experience
• Ability to pass a client-specific public trust background investigation