Remote Call Centre Agent – Entry Level

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About Company

Teleperformance is a global leader in outsourced customer experience management. With a strong presence in Italy, we provide a dynamic and supportive environment for our employees. We are committed to fostering a diverse and inclusive workplace where talent thrives. We offer a wide range of services to major clients in various industries, ensuring consistent growth and development opportunities for our team members.

Job Description

Are you a motivated and communicative individual looking for an entry-level opportunity with a global leader? Teleperformance Italy is seeking enthusiastic individuals to join our remote call centre team. No prior experience is necessary; we provide comprehensive training to equip you with the skills to succeed. This role is perfect for those with excellent communication skills and a positive attitude. As a remote call centre agent, you will be responsible for handling inbound and/or outbound calls, providing exceptional customer service, and resolving customer queries effectively. You will work as part of a dedicated team, supporting various clients in a fast-paced yet rewarding environment. This is a fantastic opportunity to develop a career within a growing sector, while enjoying the flexibility and convenience of working from home.

Key Responsibilities
• Handle inbound and/or outbound customer calls professionally and efficiently.
• Provide excellent customer service and resolve customer inquiries promptly.
• Adhere to company policies and procedures regarding call handling and data security.
• Accurately record customer interactions and relevant information in the company system.
• Maintain a positive and helpful attitude towards customers in all situations.
• Collaborate effectively with team members to achieve shared goals.
• Participate in ongoing training and development programs to enhance skills.
• Contribute to a positive and productive work environment.

Required Skills
• Excellent verbal and written communication skills in Italian and English
• Strong listening and comprehension skills
• Ability to work independently and as part of a team
• Problem-solving and decision-making skills
• Customer service-oriented attitude
• Proficient computer skills and ability to use various software applications
• Ability to manage time effectively and meet deadlines

Preferred Qualifications
• Previous customer service experience (not required)
• Experience working in a call centre environment (not required)
• Bilingual or multilingual capabilities (advantageous)

Perks & Benefits
• Competitive salary and benefits package
• Comprehensive paid training program
• Opportunities for career advancement within the company
• Flexible work schedule
• Remote work environment
• Supportive and collaborative team environment

How to Apply

Click on the link below to apply for this exciting opportunity. Please submit your resume and cover letter highlighting your relevant skills and experience.

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