Account Manager

Job Summary

A company is looking for an Account Manager to cultivate long-term relationships with law firm clients and ensure exceptional service delivery.

Key Responsibilities

• Manage and provide oversight for a dedicated book of client accounts
• Deliver bi-weekly case status updates and proactively communicate with clients
• Handle inbound client orders and requests, ensuring prompt, same-day resolution

Qualifications

• High school diploma required; Bachelor's degree preferred
• 3+ years of experience in a customer service or account management role
• Prior experience in legal services or medical record management is highly desirable
• Demonstrated ability to work collaboratively in multi-function, multi-location teams
• Excellent attendance, punctuality, and professional presence