AI Support Specialist

Job Summary

A company is looking for an AI Support Specialist to manage customer requests and enhance the functionality of their Augmented AI solutions.

Key Responsibilities

• Optimize the CX Assistant's behavior by addressing customer inquiries and advising on configuration updates
• Implement knowledge base enhancements in collaboration with the QA team
• Collaborate with Product and Engineering teams to escalate and document issues for resolution

Required Qualifications

• 2+ years in a technical support, chatbot management, or product specialist role
• Strong practical knowledge of tools like Jira, Zendesk, or similar ticketing systems
• General understanding of APIs, JSON, or other technical formats
• Hands-on experience in chatbot configuration and performance analysis
• Demonstrated ability to collaborate with cross-functional teams