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Billing Experience Manager

7/10/2025

Not specified

Job Summary

A company is looking for a Billing Experience Manager (BXM) - B2B SaaS.

Key Responsibilities:
  • Develop and maintain a deep understanding of billing offerings to respond to customer inquiries
  • Provide ongoing support via the help desk platform and promote customer satisfaction
  • Assist in prioritizing billing tickets and share user feedback with the Product function
Required Qualifications:
  • Experience as a Rehab Clinician (SLP, OT, PT, COTA, or PTA)
  • Highly analytical mindset with the ability to troubleshoot software issues
  • Proactive and self-motivated, with the ability to learn quickly and autonomously
  • Highly proficient in MS Excel
  • No prior billing experience required; comprehensive training will be provided

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