Job Summary
A company is looking for a Billing Experience Manager (BXM) - B2B SaaS.
Key Responsibilities:
- Develop and maintain a deep understanding of billing offerings to respond to customer inquiries
- Provide ongoing support via the help desk platform and promote customer satisfaction
- Assist in prioritizing billing tickets and share user feedback with the Product function
Required Qualifications:
- Experience as a Rehab Clinician (SLP, OT, PT, COTA, or PTA)
- Highly analytical mindset with the ability to troubleshoot software issues
- Proactive and self-motivated, with the ability to learn quickly and autonomously
- Highly proficient in MS Excel
- No prior billing experience required; comprehensive training will be provided
Comments