Client Relationship Manager

Job Summary

A company is looking for a Client Relationship Manager to drive client satisfaction and identify growth opportunities.

Key Responsibilities

• Align account setup and project scope with client goals and business needs
• Proactively identify and resolve client dissatisfaction with creative solutions
• Analyze client health metrics to reduce churn and maximize lifetime value

Required Qualifications

• 5+ years in client-facing roles such as customer success or account management
• Proven ability to identify upselling opportunities and expand client engagement
• Experience working with marketing or design firms
• Experience using AI-powered platforms in client management
• Bachelor's degree in Marketing, Communications, Business, or a related field