Client Success Manager

Job Summary

A company is looking for a Client Success Manager.

Key Responsibilities

• Manage a large client portfolio post-onboarding, including scheduling calls and conducting follow-ups
• Monitor client health and product utilization to enhance engagement and retention
• Serve as the primary contact for contracts, renewals, and upsell opportunities while ensuring client satisfaction

Required Qualifications

• Bachelor's degree or equivalent
• 2-4 years of experience in Account Management, Client Success, Customer Service, or related fields
• Experience in the healthcare industry and/or credentialing space preferred
• Proficiency with desktop applications, including Excel
• Ability to learn web-based software and understand a SaaS model