Job Summary
A company is looking for a Client Success Manager (Emerging Accounts).
Key Responsibilities
- Drive revenue through best-practice enrollment communications and achieve annual enrollment goals for clients
- Manage long-term client relationships to ensure 100% retention and high satisfaction scores
- Advocate for clients to fulfill sales references and expand product offerings
Required Qualifications
- 2+ years of experience in small business account management
- Ability to build trusted relationships at all organizational levels
- Expertise in product knowledge and understanding of common use cases
- Experience navigating complex client relationships and influencing best practices
- Operational mindset with a focus on improving processes for scalability
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