Client Success Manager

Job Summary

A company is looking for a Client Success Manager (Emerging Accounts).

Key Responsibilities

• Drive revenue through best-practice enrollment communications and achieve annual enrollment goals for clients
• Manage long-term client relationships to ensure 100% retention and high satisfaction scores
• Advocate for clients to fulfill sales references and expand product offerings

Required Qualifications

• 2+ years of experience in small business account management
• Ability to build trusted relationships at all organizational levels
• Expertise in product knowledge and understanding of common use cases
• Experience navigating complex client relationships and influencing best practices
• Operational mindset with a focus on improving processes for scalability