CPC Processor Customer Support

Job Summary

A company is looking for a CPC Processor Customer Support.

Key Responsibilities

• Process medical record requests and provide status updates to patients, insurance companies, and attorneys
• Document inquiries and resolutions in software systems while adhering to department processes
• Maintain confidentiality and professionalism in all communications with internal and external customers

Required Qualifications

• High school diploma or equivalent from an accredited institution
• Experience with multi-line phone systems and proficiency in Microsoft Office
• One year of experience in data entry, medical records, or insurance claims processing is beneficial
• Ability to complete a 90-day ROI Certification course with a score of 85% or higher
• Must pass annual HIPAA examination and adhere to health screening requirements