Customer Care Coordinator

Job Summary

A company is looking for a Customer Care Coordinator, Social Media.

Key Responsibilities

• Handle customer inquiries and issues across multiple social media platforms
• Collaborate with team members to ensure timely responses to consumer inquiries and maintain customer satisfaction
• Assist in system issue resolution and provide training for Consumer Affairs agents

Required Qualifications, Training, and Education

• Must have a strong sense of personal values that align with company values
• Experience in customer service or related field preferred
• Ability to work independently with minimal supervision
• Flexibility and adaptability to meet business demands
• Proficiency in using technology tools as directed