Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist I - TriCare.

Key Responsibilities

• Resolve routine service inquiries from members or providers, including claims processing and benefit education
• Ensure compliance with HIPAA and other regulations while maintaining accurate documentation of communications
• Build relationships with members or providers by delivering quality customer service and mentoring new hires

Required Qualifications

• High School Diploma or equivalent is required
• Two (2) years of customer service experience is preferred
• Experience in a call center environment is preferred
• Military affiliation or experience with TRICARE is preferred
• No specific licensure or certification is required