Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate to work in a remote contact center.

Key Responsibilities

• Respond to and resolve customer requests related to bank products and services
• Build and maintain customer relationships while ensuring a high level of service
• Collaborate with other departments to resolve customer issues and improve processes

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience, preferably in banking or financial institutions
• Previous contact center experience preferred
• Previous sales experience preferred
• Ability to work a flexible schedule, including non-traditional hours