Customer Service Representative

Job Summary

A company is looking for a Customer Service Rep III.

Key Responsibilities

• Support customers with service inquiries and problems, initiating appropriate corrective actions
• Establish company guides on servicing and repairs while maintaining logs and records
• Escalate complex issues as needed and work independently under limited supervision

Required Qualifications

• High school diploma or equivalent
• 2-4 years of relevant experience in customer service
• Basic understanding of servicing and repair processes
• Ability to solve initially unclear problems requiring some analysis
• Experience working independently with limited supervision