Customer Success Analyst

Job Summary

A company is looking for a Customer Success Analyst.

Key Responsibilities

• Attend weekly meetings with key client contacts to discuss account status and track open items to completion
• Perform assigned technical tasks and support client special projects, including Annual Enrollment
• Coordinate with internal departments to address client-specific issues and perform routine audits for accuracy in delivery

Required Qualifications

• College degree or equivalent work experience required
• Two years of experience in Health and Welfare Benefits Administration Technology
• Familiarity with Microsoft Office, especially skilled in Excel
• Ability to work outside of normal hours as needed
• Experience in ongoing administration within a customer service environment