Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Serve as the primary contact for assigned customers, guiding them from onboarding through renewal
• Understand client objectives and align product features to meet success metrics
• Monitor customer engagement and health, addressing risks and identifying expansion opportunities

Required Qualifications:

• 3+ years in Customer Success, Account Management, or a client-facing role
• Proficient in Google Workspace, Microsoft Office, and CRM tools like Salesforce, HubSpot, or Gainsight
• Bachelor's degree in Business, Marketing, Communications, or a related field is a plus
• Able to manage multiple accounts in a dynamic, fast-paced environment
• Experience turning challenging situations into positive outcomes