Ecommerce Account Manager

Job Summary

A company is looking for an Ecommerce Account Manager (Fluent in Czech or Slovak).

Key Responsibilities

• Provide outstanding customer experience to users
• Support clients with onboarding via email, phone, and chat
• Collaborate with other departments and guide clients through various platforms

Required Qualifications

• Fluent in Slovak/Czech and English; additional languages are a plus
• Prior remote customer service experience
• Customer-first mindset with a passion for solving problems
• Ability to simplify complex topics for clients
• Strong organizational skills and proactive communication