Employee Services Representative II

Job Summary

A company is looking for an Employee Services Representative II - Records / Hybrid.

Key Responsibilities

• Receive and handle escalation calls from Tier 1 representatives or internal customers requiring specialized assistance
• Process complex transactions and resolve critical issues accurately and reliably
• Monitor work queues and work independently while meeting productivity and accuracy standards

Required Qualifications

• Associate's degree preferred; Bachelor's degree preferred
• Two (2) years or more in a functional service area required
• Two (2) years or more relevant work experience required
• Proficient in Microsoft Office environment at an intermediate level required
• Ability to work overtime or extended hours as needed during high-volume periods