Escalation Response Specialist

Job Summary

A company is looking for an Escalation Response Specialist II to assist with responding to complaints and escalations from members and providers.

Key Responsibilities

• Provide timely resolutions to escalated issues received from various communication channels
• Serve as a liaison between departments to ensure effective issue resolution and maintain relationships
• Support documentation, tracking, and resolution of all assigned complaints and inquiries

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Vocational or technical education may be required in addition to work experience
• Experience handling high-tier escalations and executive cases is highly preferred
• Basic knowledge of products and services to provide effective support is necessary